FAQ

DO I NEED TO PLACE THE ORDER IN ADVANCE?

  • Gourmet Cakes: Lead time 2-3 business days
  • (Any urgent order, please WhatsApp us at 96787308)
  • Customized Cakes: Lead time 5 -7 business days

CAN I CHANGE MY ORDER FROM DELIVERY TO SELF-COLLECT INSTEAD?

Once delivery option is selected and payment is made, no amendments or refunds will be accepted as all our schedule delivery is from 3rd party vendors.

HOW DO I ORDER A CUSTOMISED CAKE?

Please fill in the form over “Customisation” or email is at hello@mespatisserie.com or whatsapp us at 96780703 and do allow us revert you in 1-2 days.

ARE WE HALAL CERTIFIED?

Sorry, we are not. However, we strictly DO NOT use any pork or pork lard in our ingredients.

DO WE USE NUTS IN OUR CAKES?

Some of our cakes do contain nuts but however we do have nut-free options for those cake lovers whose are nut-allergy! 

CAKE STORAGE AND CAKE CARE?

  • As all our cakes cream are made of fresh cream without any preservatives so it will last approx. 1-2 hours in AC room (depending on the temperature of the room) and will only last 30 mins in room temperature, all depend on the weather. But best to consume cake within one hour of collection as cream is delicate and may melt due to the hot weather. 
  • Our cakes best to be eaten chilled on the day of collection/delivery
  • Unfinished cake to be kept in chiller in an air-tight container for up to 3 days. 

CAN ORDER BE CANCELLED AFTER PLACED ORDER?

We do not allow refunds once the order is confirmed.

DO WE PROVIDE DELIVERY SERVICES?

  • Yes We do! Delivery charges varies from $20 onwards depend on location.
  • Plesae take note, during raining day, delivery may be delayed due to safety reasons. We seek for your kind understanding on this situation.
  • Delivery Slots timings: 10am-1pm and 2pm-5pm.
  • Any delivery after 5pm or specific timing request, additional charges will incurred of $20 onward. •All changes to the delivery date, time and location must inform us by email or Whatsapp at least 3-5 days before the date of delivery. We reserved the right to reject any requests that do not comply with our Terms & Conditions.

ANY ADDITIONAL CHARGES INCURED WHEN RESCHEDULE DELIVERY REQUIRED?

Yes there will be additional chargeable at $20 onwards •

CAN I DO SELF COLLECTION FOR THE CAKE?

Yes, you are able to do self-collection at our store.